We have a 100% Satisfaction Guarantee.
We appreciate your business and want you to be in love with our products!
Private Barking offers returns and exchanges in the following cases:
Damaged or mislabeled items
If you received a damaged or mislabeled product, or it was damaged during shipment, we take full responsibility and provide a free replacement.
Before you return the item to us, please send an email to firstname.lastname@example.org providing a detailed description of the problem and add quality photos where we can see the issue. We'll be happy to assist and reship the product for you.
You must report the issue within 30 days after you received the product.
Our return policy doesn't cover refunds for products that were ordered in the wrong size, but we understand mistakes can happen and we are glad to offer you a size exchange. Let us know the size you want to exchange for and we'll be happy to reship the product for you once we have received the return from you, in its original condition and packaging.
Before you return the item to us, please send an email to email@example.com to let us know the correct item size.
Ship your returns to:
Private Barking LLC
11201 Ed Brown Rd.
Charlotte, NC 28273
Our return policy doesn't cover buyer's remorse and we won't be able to issue you a refund for the order. Thank you for your understanding.
If have questions about your return, contact us at:
firstname.lastname@example.org or via our contact form.